Returns & Refunds

At Guddiz, your satisfaction is our priority. Please read our returns and refunds policy carefully.

Eligibility for Returns

• Items must be returned within 7 days of delivery.
• Products must be unused, unopened, and in original packaging.
• Damaged or defective items are eligible for a full refund or replacement.

Non-Returnable Items

• Opened or used skincare/cosmetic products (for hygiene reasons).
• Items purchased on sale or with a discount code.

How to Request a Return

Contact us via WhatsApp with your order number and reason for return. Our team will guide you through the process.

Refund Processing

Once your return is received and inspected, refunds will be processed within 5–7 business days to your original payment method.

Exchange Policy

We offer exchanges for defective or incorrect items. Contact us within 7 days of receiving your order.